A chatbot is a computer program designed to simulate conversation with human users, especially over the internet. Chatbots are often integrated into messaging platforms, mobile apps, and websites to provide automated customer service, answer frequently asked questions, take orders, and perform other simple tasks. Chatbots can be programmed to understand natural language and respond in a way that is similar to human conversation. This allows them to understand customer inquiries and provide accurate and helpful responses. Chatbots are becoming increasingly popular as a way for organizations to improve customer engagement and provide efficient, automated customer service. With the help of natural language processing and machine learning, chatbots are becoming more and more sophisticated, allowing organizations to automate more complex tasks, and improve the overall customer experience.